New and improved

Configurable in-app notifications

For systems with the automation addon enabled, it is now possible to send in-app notifications to users, technicians and contractors, as an optional delivery medium, alongside email and SMS (i.e. one rule could be used to send both an email and an in-app notification)
In-app notification messages are defined on a message template, and configured to send via automation rules (as per existing functionality for email notifications)
In-app notifications will appear on the browser app, and will soon be available on the "Field service (2025)" mobile app

Message template custom field support

Message templates (as used for sending emails, in-app notifications, sms messages etc) now support custom fields for the related entity
- For example, if you have a message template configured for use in asset based notifications, you could include a custom field called "age" using the following variable {{baseAsset.customField[age].value}}
- If you would like to use the feature and require further information, please reach out to customer support

When changing the status of a job, you can click on the History link to view a summary of historical status changes
- In addition, any comments or attachments that were associated with the historical status change can be used to pre-fill the current status change values
For systems with the visits module enabled, jobs can be moved to any status irrespective of it's current status
- Previously, there were non-configurable / system level restrictions that prevented the free movement between statuses
Optionally, all incomplete activities can now be rejected when changing a job to a completed status

Activity improvements

When adding an activity to a job, the activity library is now searchable by its reference field
When adding multiple activities to a job from the library it is now possible to specify both the quantity value, and the number of copies to be added, where
- quantity is the unit value on each individual activity
- copies are the number of instances of the activity that will be added to the job
Contractor portal administrators can now manage certain aspects of an activity under certain conditions
- If they or one of their portal users or technicians completed the activity, the admin can
  - Modify the activity result
  - Modify the activity result date/time
- If they or one of their portal users or technicians added the activity, the admin can
  - Edit the activity
  - Delete the activity
  - Comment on the activity
  - Attach a file to the activity
When completing an activity with a result type of list, items are now searchable
Multiple files are now selectable when adding attachments to activities
Minor improvements to the behaviour of quantity on new activities
Minor improvements to the activity result UI to better support long values

Other

A dedicated mobile phone field has been rolled out across most contacts, including users, customers, customer contacts and so on
- Previously most contacts had only a single phone field
When moving an asset, new locations in the status of scrapped are no longer listed by default. A Show scrapped assets button has been added to optionally show them if required.
A No region option has been added to the Region boundaries filter in the Job, Quote and Asset workspaces
General performance improvements

Bug fixes

An issue causing incorrect assignee history on jobs has been resolved
An issue has been resolved that prevented new job assignment notifications from being emailed
An issue has been resolved which prevented appointment history from being recorded on systems with visits enabled
An issue has been resolved which prevented contractors for accessing sub-activities
An issue has been resolved that occasionally prevented users from reporting a problem against assets
An issue that was causing incorrect workspace counts to appear for contractors has been resolved
An issue that was causing incorrect workspace counts when applying regional filters has been resolved
An issue that was causing incorrect activity counts on various screens has been resolved
An error that occurred when linking notifications to projects has been resolved
An issue that prevented users from editing asset custom fields has been resolved
Minor fixes to quick search behaviour and linking
Minor UI fixes
General bug fixes